FAQs
Courses & Qualifications
Yes. Most AllActive courses are specifically designed to be accessible to non-fitness professionals and often do not require any previous fitness qualifications. They are popular with people working in health, care, education, community, and voluntary sector roles, as well as those looking to support physical activity within their organisation or community.
Any specific entry requirements are clearly listed on each course page, so we recommend checking the individual course details before booking.
Yes, all courses are accredited.
Yes, all student that successfully complete a course will receive a digital certificate.
Your certification does not expire. However, we recommend that you keep your knowledge and skills current by regularly delivering sessions, revisiting your course materials, completing relevant Continuing Professional Development (CPD), and staying up to date with industry guidance and best practice. This helps ensure that your skills remain effective, safe, and relevant throughout your career.
The number of CIMSPA CPD points can be found on the course information pages.
Learning & Assessment
Our courses are all delivered online, via Zoom or occasionally in-person for organisations with groups for the CBE course.
All our courses are self-paced so the length it will take to complete depends on your availability to study. Please see the individual course pages that provides guidance on the number of hours each course takes.
As you progress through your learning materials, if there are any topics or areas where you would like additional support, we welcome you to get in touch with us. Our tutors are available to assist you via email, telephone, or Zoom, and will be happy to help with any questions you may have.
If you should need to retake the quiz to pass the course, this will be available free-of-charge and automatically available. Similarly, if your workbook submitted for some qualifications requires more information, we will provide you with feedback and the opportunity to resubmit with any charges.
Quizzes taken on Learnstream will provide you with instant results and a record will be available for any attempts. Results for assessments taken through workbooks and worksheets or RSPH exams via Surpass will be provided in a couple of weeks via email.
This is entirely optional as all the content required for the course is available via AllActive’s Learnstream platform. You may find it useful to accompany your studies and then afterwards for reference in the future. Note that the Active IQ qualifications include a printed book with the course.
If you would prefer to view the course in a different language, this can be done easily. Our eLearning platform is compatible with the built-in translation feature available in Google Chrome, allowing users to translate the course content into a wide range of languages, including Urdu.
Most of the course content can be translated, including video transcripts. This means that while watching the videos, learners can read translated subtitles/transcripts alongside the content to support their understanding.
We can also provide step-by-step guidance for anyone who would like assistance in translating the course and accessing the translated content.
Student Support
Your Course Booking Confirmation email will provide all the details for you to access the Learnstream site.
Simply click ‘Forgot Password’ on the Learnstream login page and instructions to reset your password will be emailed to you.
Your Course Booking Confirmation email will provide details of all the materials and resources you need for your course. Depending on the course you have booked, this may include access to an online learning area, course manuals or books sent by post, and assessment materials provided by email.
If you cannot locate your Course Booking Confirmation email or are having difficulty accessing your materials, please contact us and we will be happy to help.
If you need any technical assistance while studying through Learnstream, you can use the Support link within the platform to raise a support ticket. A member of the support team will then review your query and help resolve any issues you are experiencing.
If you are unable to access Learnstream or submit a ticket, please contact AllActive directly and we will be happy to assist
For information, please see our insurance for instructors page.
Booking & Payments
You can book a course on this website and pay via card, Paypal or request an invoice for payment. You will then be asked to provide the details of person/s enrolling onto the course.
Most courses can be booked directly through our website. Alternatively, bookings can be made by email. In this case, we will send you a Course Application Form to complete, along with a secure Stripe payment link to enable you to pay online safely and conveniently.
If you have any questions before booking, please get in touch and we’ll be happy to help.
Places on our Chair-Based Exercise (CBE) Zoom courses are limited. To guarantee your place, you will need to complete your booking, as we are unable to reserve spaces without a confirmed booking.
If a course is fully booked, please contact us and we will let you know about alternative dates or upcoming courses.
Yes. When booking through our website, a 5% discount is automatically applied when booking five or more places, and a 10% discount is applied when booking ten or more places on the same course or course package.
For large group bookings of 50+ places, please get in touch. We can discuss your requirements and explore the most suitable training and pricing options for your organisatio
Yes. We offer in-house training options for organisations with groups of staff requiring training. Contact us to discuss your requirements and the training options available.
Debit/Credit Card, Paypal and Bank transfer.
We do not offer payment plans directly however Paypal sometimes make available their ‘Pay in 3’ option at the checkout.
Yes. A VAT invoice is provided for all payments and is sent to the email address supplied at the time of booking. In most cases, invoices are issued within 48 hours of payment being received.
If you require a copy of an invoice or have any invoicing queries, please contact us and we will be happy to assist.
Please see our T&Cs for the cancellation procedure.
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Certificates & CPD
Yes, please see our course selection or get in contact to discuss.
If you require a replacement certificate, please contact us with as much information as possible about your training, including the course completed, approximate date, and any details about how or where you studied.
We will endeavour to locate your records and provide either a copy of your original certificate or a replacement certificate where possible. For qualifications issued by an external awarding organisation, we may direct you to the relevant awarding body, who can advise on obtaining a replacement certificate.
If you are taking an AllActive online course, then the certificate can be automatically downloaded as soon as you have passed the quiz. For those studying a qualification accredited by RSPH or Active IQ, the certificate is claimed and emailed in the weeks following a certificate claim.
